Return & Refund Policy

1. Check the parcel on delivery

We deliver cash on delivery. Before you pay, open the parcel in front of the delivery person and check that no jar is broken, the seals are intact and every item you ordered is there. If something is wrong, do not accept that item and call or WhatsApp us right away.

2. When we replace or refund

• A jar is broken or the spice has leaked
• You received a different item or less than you ordered
• The pack is past its expiry date
• The seal was already open, or there are insects or a bad smell

3. How to tell us

Within 48 hours of receiving the parcel, message us on WhatsApp (01633769128) or call. Include:

• Your order number (e.g. RD-1001)
• A clear photo or video of the problem, with the pack label

We check it and get back to you within 24 hours.

4. Replacement or refund

You choose:

• Replacement: we send the same item again and pay the delivery charge.
• Refund: we return the full price of that item by bKash or Nagad within 3 to 5 working days.

We will tell you whether the damaged item needs to be sent back. If it does, we pay for that too.

5. When we cannot take a return

Spices are food, so for hygiene reasons we cannot take items back when:

• ✕The pack has been opened and used, and you did not like the taste or smell
• ✕The powder clumped or spoiled from a wet spoon, an open lid or damp storage
• ✕You tell us more than 48 hours after delivery

Onion, garlic and raw banana powder can clump a little in humid air. That is normal and the powder is fine — break it up with a spoon and use it as usual.

6. Cancelling an order

• Tell us by phone or WhatsApp before the parcel ships and we cancel it free of charge.
• If you cancel after it ships, or refuse a parcel that has nothing wrong with it, the delivery charge (৳70 in Dhaka, ৳130 outside Dhaka) is payable.